• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Wealth Pilgrim

No Money Worries. No Matter What.

Neal Frankle featured in
  • Home
  • Life Insurance
  • Investing
    • Build Strong Investment Building Blocks To Avoid Going Broke In Retirement
    • Systematic Mutual Fund and ETF Investing
    • Stock Market Investing Guide
    • Choosing the Right Investment Brokerage Guide
    • How Bonds Work Guide
    • How Banks Really Work Guide
    • Annuities – What You Need To Know Before You Invest
    • A Beginners Guide To Buying Individual Stocks
    • Create A Pool Of Great Mutual Funds and ETFs To Pick From To Secure Your Retirement
    • ETF and Index Fund Investment Guide
  • Earn More
  • Banking
  • Retirement Planning
    • Retirement Guide
  • Reviews
    • Upgrade Personal Loans Review
    • Lending Club Review
    • Prosper Review
    • Ally Invest TradeKing Review
    • CIT Bank Review
    • LegalZoom Review
    • Lexington Law Review
    • Airbnb Host Review
    • Should You Drive For Uber?
  • Tax
  • Courses
    • Raise Your Credit Score So You Can Buy a House – Free Video Course

How I Get My Money Back From Online Stores

by Neal Frankle, CFP ®, The article represents the author's opinion. This post may contain affiliate links. Please read our disclosure for more info.

I rarely ask to get my money back after making online purchases. Most transactions are fair and honest. In the rare occasions when I do need a refund, it’s usually simply a matter of asking the vendor. It’s just that easy.

But once in a blue moon, you do business with an imbecile who refuses to play fair. That happened to me very recently. Despite their initial refusal to return my cash, I took the following steps and I did get my money back.

Here’s what happened:

I ordered a pair of shoes online in an effort to save time and spend less money. A few weeks after I received my order I tried them on and noticed that the shoes were defective – the leather was peeling off as though they dunked them in an acid bath before shipping. Yuk.

1. Contact the Vendor

I contacted the seller and sent the shoes back with an explanation as to why I wasn’t satisfied with the order. Sadly, they rejected my return and told me I had worn the shoes and as such that voided the return policy. This really steamed my broccoli so I decided to take it up a notch.

2. Contact the Credit Card Company

The first thing I did was contact my credit card company and told them the story. They immediately refunded my credit charge and notified the vendor. Of course, when you notify your credit card company that doesn’t end the conflict. They do their own investigation and decide how to deal with the matter over several weeks.

When you call your credit company make sure that you have all the data. Know when the purchase was made and the exact amount. Have any written communication or verification between you and seller available to send to the credit card company to provide proof.

3. Act Tough

The next step to take is to contact the vendor again. Tell them that you have contacted the credit card company and disputed the charge. But this time when you call ask (politely) to speak with a manager. Tell the manager that you are sorry for the misunderstanding and you are sure they don’t normally do business this way.

But tell them you are not going to stop until you get your money back. Mention how large an audience you are able to reach with Facebook and Twitter (and you thought social media was useless!) and that you’d hate to have to take this difference of opinion online. Tell them (nicely) that you don’t want to post your dissatisfaction on review sites and the last thing you’d want to do is to submit a formal complaint to the FTC.

4. Be Tough

Unless this company is run by complete morons they’ll play ball with you. The trick is to be polite at all times but remain tough. Also, and this is key, you want to speak with someone smart enough to understand that the trouble you are about to make for them is far worse than the cost of making a justified refund. The clerks that answer the phone may indeed be very intelligent, caring people. But they have a very stressful job. The way these big companies work is to give them very limited power and to take all decision making power away from them. You need to get to someone who has some power. That’s why you want to speak with a manager.

5. Stay Tough

It may take time to resolve this matter but if you hang tough you’ll get what’s rightfully yours. If the company does not want to act like a good corporate citizen, follow through on your words.

Post negative feedback on your Facebook and Twitter accounts. And go to the company’s social media sites to post your negative experiences as well. Then, register a complaint with the FTC and report the fraud to the government.

This may seem like a lot of work but it isn’t. It will take you about 30 minutes all together and maybe 5 minutes a week to follow up. You’ll be doing mankind a favor by making these silly people think twice about their refund policies and you’ll be doing everyone a solid.

Have you ever gotten taken advantage of by an online vendor? How did you eventually resolve the issue?

 

Tweet
Pin
Share

Reader Interactions

User Generated Content (UGC) Disclosure: Please note that the opinions of the commenters are not necessarily the opinions of this site.

Comments

  1. Tom Smith says

    August 12, 2012 at 10:36 AM

    I’ve done consulting for companies run by less-than-moral people who view the whole refunds/chargebacks issue as a cost of business to simply be minimized by any means other than better customer service.

    Some people really are just out to get your money. Way to stand up.

    Reply
  2. Lance @ Money Life and More says

    July 18, 2012 at 2:53 PM

    Sounds like things worked out as I didn’t see a name in the post. A good method to go about if I ever need it. Thanks Neal.

    Reply
    • Neal Frankle says

      July 18, 2012 at 8:22 PM

      🙂 and you don’t need a blog to use this method…..just the hint of going social gets them moving!

      Reply
  3. Ronald R. Dodge, Jr. says

    July 18, 2012 at 11:56 AM

    That’s one reason why I only start out small with online vendors, and I may later on do bigger. However, if they don’t do right, even with a small order after having gone through the various steps, I will not only do that, but I will mark them up as “Not to do business with”, which there are a number of businesses that are now on that list with me for one reason or another. Not only online vendors are on that list, but many banks and insurance companies have ended up on that list. Other ways to end up on that list are those with poor quality of products or service, being fee happy and provide very little if any service, being too restrictive, commit fraud (Yep, one bank actually committed fraud against my household, which put us into bankruptcy shortly there after), or even being too proprietary with their products in attempt to force us to use only them an no one else for their products.

    In the fraud case, we were already on the verge of being put into bankruptcy, but the actions of that particular bank more or less forced us into bankruptcy. That wasn’t the end of it with that bank either. That bank attempted to further come after us after everything went through bankruptcy, but only they went by a different company name. Ultimately, that bank was the real loser in the whole case as they lost out on much more than they would have, had they played fair and NOT committed fraud against us.

    Given we were already in such financial dire straits at the time we ended up filing for bankruptcy, the bankruptcy really didn’t hurt us any. Yes, things were rough, but they were going to be rough even without the bankruptcy. The only aspect the bankruptcy did hurt us was the fact I could not have full guardianship of my grandmother because of the fact the filing of the guardianship was within the 2 year time frame of the filing of bankruptcy.

    In normal circumstances, I would not recommend filing for bankruptcy when a company commit fraud against you, but in our set of circumstances, I didn’t really have much of a choice. That bank committing fraud against us was the final straw that pushed us over into bankruptcy.

    Reply
  4. Tony says

    July 18, 2012 at 6:32 AM

    Well I guess for someone with a big blog as yourself, you can threaten them with a “if you don’t return my money for what you scammed me, I’ll tell everyone of my readers to stay away from you, which will have a negative effect on your business.” THe power of the internet is strong.

    Reply
    • Neal Frankle says

      July 18, 2012 at 8:49 AM

      I didn’t mention my blog. I just talked about my Facebook and Twitter and my reach there isn’t that great. They didn’t ask for numbers anyway. Just the mention of Twitter /FB had them shaking in their boots. You can use this technique no matter how large your online presence is.

      Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Are You Human? * Time limit is exhausted. Please reload CAPTCHA.

Primary Sidebar

Who is Neal Frankle

Neal Frankle

I'm a CERTIFIED FINANCIAL PLANNER™ Professional with more than 25 years of experience. I feel very blessed and hope to share my personal financial experience and professional wisdom with readers of WealthPilgrim.
Read More »

Stay Connected

Facebook Twitter YouTube RSS
We are on YouTube
Retirement financial education for people age 55+ seeking to retire well and for those retired seeking to enjoy a better retirement.  We discuss retirement planning, retirement investments, taxes in retirement, retirement spending, IRA and 401k distributions and we will personally answer questions that you pose in the video comments.

While so much financial information is about preparing for retirement, what about managing your finances in your retirement years? That's exactly what we cover at Retirement Crusaders.

Neal Frankle is a retired registered investment adviser. Larry Klein is a retired financial advisor and retired CPA. They have 70 years of financial advising experience to share so that you have your best retirement years.

Retirement financial education for people age 55+ seeking to retire well and for those retired seeking to enjoy a better retirement. We discuss retirement planning, retirement investments, taxes in retirement, retirement spending, IRA and 401k distributions and we will personally answer questions that you pose in the video comments.

While so much financial information is about preparing for retirement, what about managing your finances in your retirement years? That's exactly what we cover at Retirement Crusaders.

Neal Frankle is a retired registered investment adviser. Larry Klein is a retired financial advisor and retired CPA. They have 70 years of financial advising experience to share so that you have your best retirement years.

YouTube Video UCoU0buhwVplzXrsyf342nOg

Retirement Crusaders

June 10, 2022 1:19 PM

Subscribe
This error message is only visible to WordPress admins

Error 403: Requests from referer are blocked..

Domain code: global
Reason code: forbidden

More Categories

Career Development
College Funding
Credit Cards
Credit Score Fixes
Money and Marriage
Debt Relief
Estate Protection
Property Investment Loans
Small Business Strategies
Spend Less Money
Retirement financial education for people age 55+ seeking to retire well and for those retired seeking to enjoy a better retirement.  We discuss retirement planning, retirement investments, taxes in retirement, retirement spending, IRA and 401k distributions and we will personally answer questions that you pose in the video comments.

While so much financial information is about preparing for retirement, what about managing your finances in your retirement years? That's exactly what we cover at Retirement Crusaders.

Neal Frankle is a retired registered investment adviser. Larry Klein is a retired financial advisor and retired CPA. They have 70 years of financial advising experience to share so that you have your best retirement years.

Retirement financial education for people age 55+ seeking to retire well and for those retired seeking to enjoy a better retirement. We discuss retirement planning, retirement investments, taxes in retirement, retirement spending, IRA and 401k distributions and we will personally answer questions that you pose in the video comments.

While so much financial information is about preparing for retirement, what about managing your finances in your retirement years? That's exactly what we cover at Retirement Crusaders.

Neal Frankle is a retired registered investment adviser. Larry Klein is a retired financial advisor and retired CPA. They have 70 years of financial advising experience to share so that you have your best retirement years.

YouTube Video UCoU0buhwVplzXrsyf342nOg

Retirement Crusaders

June 10, 2022 1:19 PM

Subscribe
This error message is only visible to WordPress admins

Error 403: Requests from referer are blocked..

Domain code: global
Reason code: forbidden

Disclaimer

Wealth Pilgrim is not responsible for and does not endorse any advertising, products or resource available from advertisements on this website. Wealth Pilgrim receives compensation from Google for advertising space on this website, but does not control the advertising selection or content. Please do the appropriate research before participating in any third party offers. The information contained in WealthPilgrim.com is for general information or entertainment purposes only and does not constitute professional financial advice. Please contact an independent financial professional for advice regarding your specific situation. Wealth Pilgrim does not provide investment advisory services and is not a registered investment adviser. Neal may provide advisory services through Wealth Resources Group, a registered investment adviser. Wealth Pilgrim and Wealth Resources Group are affiliated companies. In accordance with FTC guidelines, we state that we have a financial relationship with some of the companies mentioned in this website. This may include receiving payments,access to free products and services for product and service reviews and giveaways. Any references to third party products, rates, or websites are subject to change without notice. We do our best to maintain current information, but due to the rapidly changing environment, some information may have changed since it was published. Please do the appropriate research before participating in any third party offers.


About · Contact · Disclaimer & Privacy policy

Copyright © Wealth Pilgrim 2023 All Rights Reserved